About the Customer

The customer is a government organization in Indonesia responsible for regulating and managing State-Owned Enterprises (SOEs/BUMN). The organization focuses on driving transformation, improving governance, and strengthening operational efficiency across government-owned enterprises. The organization operates several critical digital platforms hosted in a hybrid environment, including recruitment systems, internship management platforms, and integrated business workflow applications that connect with multiple state-owned enterprises. These applications support essential public sector operations and require secure, highly available, and resilient infrastructure.

Customer Challenge

As the organization expanded its digital services and application ecosystem to support Indonesia's SOE transformation agenda, the organization faced increasing demands for secure and resilient infrastructure capable of supporting mission-critical government workloads. The environment consisted of approximately 45 on-premises servers supporting multiple integrated applications, Active Directory services, and inter-ministerial connectivity requirements.

The organization required a comprehensive hybrid-cloud architecture capable of supporting Disaster Recovery (DR) capabilities on AWS while maintaining seamless integration with existing on-premises infrastructure. The organization also needed centralized identity management, enterprise-grade network architecture, advanced application security, DNS services, and load balancing to ensure secure and uninterrupted operations.

Without a modern Disaster Recovery and security architecture, the organization faced significant risks:

• Prolonged service downtime — With no cloud-based DR capability, any disruption to the on-premises environment could take days to recover, directly impacting recruitment cycles, internship placements, and inter-SOE business workflows
• Regulatory and governance exposure — As a government regulator, the organization could face scrutiny over inadequate business continuity planning for critical public sector applications
• Security vulnerabilities — Limited application-layer protection and DDoS mitigation exposed government platforms to potential cyberattacks, data breaches, or service disruptions
• Operational inefficiencies during incidents — Limited visibility and monitoring capabilities would impact incident response and root cause analysis, extending recovery time
• Reputational impact — Disruptions to recruitment and internship systems could affect thousands of applicants and damage public trust in SOE governance

If not addressed, the organization would remain vulnerable to extended downtime, security incidents, and operational failures across multiple government digital services.

Partner Solution

PT Metrodata Electronics Tbk (Metrodata), as an AWS Advanced Tier Services Partner, designed and implemented a secure hybrid-cloud disaster recovery architecture on AWS to strengthen the customer's operational resilience, security posture, and business continuity capabilities.

How the solution was delivered: Metrodata followed a structured five-phase methodology to ensure security, compliance, and operational readiness:

1. Assessment & Requirements Phase: Metrodata conducted a detailed discovery of the customer's 45 on-premises servers, application dependencies, Active Directory integration points, and inter-ministerial connectivity requirements. The team defined target RPO and RTO objectives of less than one hour in collaboration with the customer's IT leadership.
2. Architecture Design Phase: Metrodata designed a hybrid-cloud DR architecture where the primary production environment remained on-premises while AWS served as the disaster recovery site. The design included AWS Elastic Disaster Recovery (DRS) for near real-time replication, advanced Layer 7 security using F5 technologies, and Active Directory synchronization for centralized identity management.
3. Deployment & Integration Phase: Metrodata deployed AWS DRS agents across the customer's 45-server on-premises fleet, configuring continuous replication to the AWS Asia Pacific (Jakarta) region. F5 security solutions were implemented for traffic inspection, filtering, load balancing, and DDoS mitigation. Active Directory synchronization was established to provide seamless authentication and access control across hybrid environments.
4. Validation & DR Drill Execution Phase: Metrodata executed DR validation testing, verified RPO and RTO targets, documented recovery runbooks, and trained the customer's IT team on failover and failback procedures.
5. Operational Handover & Managed Support Phase: Post-implementation, Metrodata provides ongoing monitoring, managed support, and periodic DR validation to maintain continuous operational readiness.

Primary AWS services used: AWS Elastic Disaster Recovery (DRS), Amazon EC2, Amazon EBS, Amazon VPC, AWS Direct Connect (for hybrid connectivity), AWS IAM, Amazon CloudWatch, and AWS Transit Gateway.

Additional technologies integrated: F5 Networks (Layer 7 security, traffic inspection, load balancing, DDoS mitigation) and Active Directory synchronization for hybrid identity management.

Results and Benefits

Following implementation, the solution is now in production and has delivered measurable business, security, and operational outcomes for this government organization.

Specific business benefits achieved:

• Disaster Recovery capability established — The organization now has a validated hybrid-cloud DR architecture with RPO and RTO both under one hour, replacing a previously undefined recovery posture
• 100% critical workload protection — All 45 on-premises servers supporting recruitment, internship management, and inter-SOE workflows are now continuously replicated to AWS
• Enhanced security posture — F5 Layer 7 protection provides traffic inspection, filtering, load balancing, and DDoS mitigation capabilities that were previously limited or absent
• Streamlined identity management — Centralized Active Directory synchronization enables seamless authentication and access control across hybrid environments, reducing administrative overhead
• Improved operational visibility — Centralized monitoring and logging capabilities enable the IT team to proactively identify and respond to potential issues before they impact services
• Direct business impact on SOE talent pipeline — Recruitment system availability improved by 30%, enabling faster processing of applicants. The organization successfully increased hiring throughput by more than 150% , directly supporting SOE transformation and talent acquisition goals
• Business continuity for critical public sector applications — Recruitment systems, internship platforms, and internal business unit services now maintain continuity during unexpected incidents
• Modern cloud foundation established — The solution provides a scalable platform capable of supporting long-term digital transformation initiatives across the organization

By leveraging AWS Elastic Disaster Recovery and a hybrid-cloud architecture, the customer transformed from a vulnerable on-premises environment with no cloud DR capability to a secure, resilient, and compliant infrastructure — enabling business continuity for mission-critical government applications and directly supporting Indonesia's SOE transformation agenda.

About the Partner

PT Metrodata Electronics Tbk (IDX: MTDL) is one of Indonesia's leading digital solution providers with more than 50 years of experience, specializing in cloud computing, infrastructure modernization, managed services, cybersecurity, and digital transformation solutions. As an AWS Advanced Tier Services Partner, Metrodata helps enterprises and government organizations design, implement, and operate secure, scalable, and resilient cloud environments on AWS. Metrodata currently holds the AWS Migration and Modernization Competency and AWS Glue Service Delivery designation, demonstrating validated technical expertise in cloud migration, data integration, and disaster recovery. The company delivers end-to-end services ranging from consulting and migration to operational support and managed cloud services across multiple industries in Indonesia.

Case Study Date: January 2025 (Project completed and in production)
Deployment Region: Asia Pacific — Jakarta (ap-southeast-3)
Opportunity ID: O14291674
Customer Type: Indonesian government organization (SOE regulator) — anonymous per customer request
Previous State: On-premises primary environment with no cloud-based DR capability